47th Annual Conference on Management & Executive Development (CMED)

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November 19, 2024
2:00 pm Pre-conference Workshops
2:00 pm-5:00 pm

Forging Your Business Development Strategy for the Hyper Competitive World. Bringing together business development professionals to share innovative ideas and practices and different levels of perspective, for application within the Custom portion of Business Development within Executive Education or Professional Development outreach departments at universities around the world.

As center and business development directors, we aim to provide products and services that differentiate our centers from our competition – we are always looking for a competitive advantage. What makes our centers stand out may be evident in the faculty and instructors we use, the niche markets we serve, our client list, or the distinctive programs we offer. A unique sales strategy, whether you have a dedicated sales staff or not, helps you play to your competitive advantage and confidently come up with solutions that effectively address both client and market needs. A systemic business development approach maximizes our center’s growth potential while meeting and exceeding customer expectations. But, how do we develop and refine our sales strategies? What if our current business development approach is no longer resulting in increased custom training revenue? What is working (or not) for other centers?

ProEd’s Business Development Institute can help you answer these questions and provide a clear and inspirational path forward. Live session leaders will pose questions, share ideas, and encourage the dialogue among participants.They also will be confident in crossing over to the open-enrollment portion of the center to create more long-term clients, share in the process, and look for ways to extend the offerings of the center in different ways.

In this part we will focus on:

- The Best Session Idea I Ever Had
Come prepared to share your most successful business development ideas, strategies, tactics and discoveries in this opening session. In this opening you’ll get to know each other and, in the true spirit of CMED we’ll share our unique successes and challenges in the business development arena. Prework: prepare a three- minute success story about your most impactful business ideas in business development.

- Business Development in Outreach Programs of Universities
You will establish a common definition of business development for us to use in our discussions. Additionally, participants will explore the breadth of the business development opportunities and approaches used by our peers at other institutions.

- Core Skills of Individuals in Business Development
Participants will identify and explore the professional skills needed by professionals engaged in business development. The presenters will share their experiences in different institutions in order to provide a broad view of what is needed to be successful in generating revenue.

Programs Marketing and Information Systems Custom Programs and Business Development
Daniel Rundhaug
Daniel Rundhaug Executive Director, IPEx Davenport University
2:00 pm-5:00 pm

Create customer-focused learning solutions that provide real impact. As demand and competition for custom programs are rapidly accelerating it is imperative to assess and elevate your center’s approach to creating and delivering unique learning experiences to corporate clients.

Each professional development center has its’ own way of working with clients to identify, design and deliver custom program experiences. Based on decades of experience working with custom clients, the executive education professionals presenting in this program have identified the critical common elements needed to effectively meet the needs of your clients and participants. The common elements presented are those things that everyone needs to pay attention to, but will need to be adapted and adjusted to your center’s particular culture, capabilities and market.

This program is valuable whether you are new to the business or just want to benchmark your custom program approach and make sure you’re doing things in the best way possible. Regardless, you will pick up some new ideas and approaches and learn how to do things a little differently. Don’t miss out on this opportunity to learn from experienced facilitators as well as from the other participants. In true ProEd fashion, this will be a very engaging and interactive experience for all who attend.

In this part you will focus on:

- Defining the project and scope

Business objectives, audience, and learning outcomes
Decision makers and executive sponsors
Integration with other projects
Budget and timetable
Proposal timeline and evaluation process

- Needs Analysis Fundamentals

Key strategic issues and priorities
Data gathering and gap analysis
Competencies and skills needed to achieve business goals
Presentation of findings
Proposing next steps

- Solution & Experience Design

Learning journey design
Faculty and vendor involvement
Program pro-forma and budget variables
Elements of cohesive and unique experience
Timely and comprehensive communication

Programs Custom Programs and Business Development Teaching Methods and Pedagogy
Paul Slaggert
Paul Slaggert Director Indiana University
Nicholas Tobey
Nicholas Tobey Executive Director, Executive Education University of Oklahoma
5:30 pm
5:30 pm-7:00 pm Lobby Manager's Reception
6:00 pm
6:00 pm-8:00 pm Local Restaurants Dinner on Your Own
November 20, 2024
7:00 am
7:00 am-8:15 am Tatum's Lounge (on-site) Full Breakfast
8:30 am Pre-conference Workshops
8:30 am-11:30 am

Forging Your Business Development Strategy for the Hyper Competitive World. Bringing together business development professionals to share innovative ideas and practices and different levels of perspective, for application within the Custom portion of Business Development within Executive Education or Professional Development outreach departments at universities around the world.

In this part we will focus on:

- How to Deepen the Relationships with Your Customers
Your discussion will focus on how to broaden and deepen your client relationships. Understanding how you initiate and build client relationships also requires an understanding of how and when you interact with clients, what is their “life-cycle” or potential, and how strong or vulnerable are those relationships. You’ll discuss these and other key issues to help you better understand how to maximize your client relationships.

- Understanding the “Build or Buy” debate
It is critical to be able to offer new skills, concepts, models and approaches to your clients. Having a broad array of potential solutions adds to the value you provide. How do you learn what is available from your own faculty? When and how do you go outside your organization to get interesting and engaging content? How does a business developer become familiar with the products, services, and general content knowledge of the courses offered at the center?

How do you make the decision to build or buy content (and talent)?
How do you sell “Thought Leadership” to a customer or client?
What are some of the financial considerations/models for using outside content?
What are the political issues you need to navigate when thinking about buying content?

- Forever Engagement: Growing with Your Clients
Define your business development “ladder” strategy to expand engagement through new channels. Describe and understand the different types of modalities that you now have in front of you as tools to become a business developer? How do assessments, simulations, coaching and interactive platforms fit into the understanding and ladder development that we earlier in class?

Programs Custom Programs and Business Development Staff Development
Daniel Rundhaug
Daniel Rundhaug Executive Director, IPEx Davenport University
8:30 am-11:30 am

What is executive education's role in the growth equation when everyone has a performance robot in their pocket?

As you read this, the world is using the worst version of artificial intelligence and Nvidia's market capitalization is just a hair under 3 Trillion dollars. According to a recent Microsoft and LinkedIn survey of 31,000 people in 31 countries, 75% are already using AI at work with 46% of them started using AI within the last 6 months. The rapid adoption is not just with Gen. Z as Boomers to Millennials were shown to be using the technology. For us, this means that the world in which presentation karaoke is an acceptable learning experience for an exec ed class is OFFICIALLY over. When a robot can immediately teach you anything - like the science of persuasion as if you are Dr. Robert Caldini - exec ed centers need to rethink the value they will offer professionals seeking to learn new skills.

We argue that we need to make the learning experiences we design to be more relevant, providing a space for leaders to practice navigating complex situations and get the feedback they need to improve their skills. This session will explore how human centric learning design can drive value for clients by offering solutions that address their real challenges at work.

Programs Custom Programs and Business Development Teaching Methods and Pedagogy
Paul Slaggert
Paul Slaggert Director Indiana University
Nicholas Tobey
Nicholas Tobey Executive Director, Executive Education University of Oklahoma
8:30 am-11:30 am

An interactive session focused on team building techniques, methods and applications. It’s a two track program: attendees participate together, as they learn how to present and process classic experiential group initiatives. An exploration of team building, personnel engagement, interactive group activities, within executive, business, and learning environments.

During 20 years of designing team programs, a clear majority of the groups I work with are from already effective organizations. Many groups who feel they are slipping, not doing well, reaffirm that they are good, effective, successful as we work through the process. They just had to be reminded. I see a much smaller number of groups with problems, difficult or destructive issues to work out. Many groups with internal issues,
do not recognize the value of these programs - as their organizations continue to unravel.
We recommend comfortable clothing for this active session, but however you are dressed, whatever your physical abilities or challenges are, this interactive workshop is designed to support everyone's personal level of participation. The sideline observer will get it. We begin with energizers and ice breakers, move to more challenging group initiatives, concluding with an all important wrap up. All of the activities can be taken home and used or easily modified for your purposes. Some might lament the distraction of screens. Some might alternate between fear and excitement, by the power of AI. Leaders, executives, instructors who ignore the staff and customers who fuel their organizations - do so at their peril. The term "Team Building" has become iconic to describe these activities but the label often diminishes the value of these programs in the eyes of too many executives. In 2024, it is becoming essential. This workshop will explore "people building," to enhance the team construct, while you focus on the team and organization building to enhance the people.
It's a converse equation. The total always exceeding the sum of its parts. These workshops are flexible by design. They can fit into different time slots or spaces depending on the intentions and needs of the conference.

• Participants will gain a direct experience of the value of team, group development programs within executive and business environments.
• Participants will gain insights into presenting and facilitating initiatives that are fun, applicable and valuable.
• Participants will gain an incentive to prioritize resources within executive business education for programs focused on the human experience within organizations and the communities they serve.
• Participants will have opportunities to know each other, have others know them, beyond names and school.
• Participants will have an opportunity to generate new and unique insights into leadership and followership.

Teaching Methods and Pedagogy
Clay Goldstein
Clay Goldstein Experiential Learning Trainer Various Universities
12:00 pm
12:00 pm-1:00 pm Newcomer's Lunch
1:00 pm Plenary
1:00 pm-1:30 pm

Starting the conference with a high energy, interactive and super fun experience that will immediately lower inhibitions, build trust, create chemistry, and energize everyone!

We know the power of CMED lies in the people who attend the conference. The informal communication and collaboration, the honest vulnerability and peer learning, and the chemistry created through shared experiences combine to create connections that become foundational to lasting relationships.

The challenge is that, in every large group setting, it’s hard to meet and truly connect with everyone. People start with inhibitions that keep them from opening up right away. Comfort eventually sets in when inhibitions are finally lowered, though – a gradual process that takes a fair amount of time. Everyone likes the formal awkwardness of slowly getting to know others, and everyone attendee will probably-likely open up though, in due course.

You will start a conference by immediately building rapport though a fun, memorable shared experience filled with laughter, learning and energy.

Set the tone for the entire conference with energy! Attendees will gain hands-on experience using fun, new skills for socialization and small talk, which they can apply immediately, throughout the CMED conference. More, attendees will have an incredibly dynamic, energizing, impactful, fun and (perhaps most importantly) super memorable experience that will look back on fondly.

- Recognizing barriers & aids to collaborative communication and relationship building
- Developing and aptitude for better adaptive communication and thinking on your feet
- Designing Psychological Safety as a foundation for the entire conference
- Cultivating relationships through vulnerability, humility, personality and care

Business Operations Leadership Staff Development
Bob Kulhan
Bob Kulhan Founder & CEO Business Improv
1:30 pm
1:30 pm-2:00 pm Ballroom Conference Opening
2:00 pm Keynote
2:00 pm-2:45 pm

The art of moving your team from resistance to resilience

In this session, you will learn how to embrace change and overcome the challenges that it can bring. We will discuss the psychology of change, the curve, and how to develop your adaptability quotient. We will also provide you with tools and strategies that you can use to manage change more effectively in your professional life.

• Understand the factors that influence our perception of change
• Learn about the process of adaptation and how our brains cope with change
• Identify common reasons why we resist change
• Explore the SARA model of the change curve and the SHARE model
• Discover tools for becoming more adaptable to change

Programs Faculty Leadership Staff Development
Jeremy Graves
Jeremy Graves Director of Professional and Continuing Education Boise State University
2:45 pm Plenary
2:45 pm-3:15 pm

Staff Development
Nicholas Hamilton-Archer
Nicholas Hamilton-Archer Chief Executive Officer University of Michigan
Daniel Rundhaug
Daniel Rundhaug Executive Director, IPEx Davenport University
Nicholas Tobey
Nicholas Tobey Executive Director, Executive Education University of Oklahoma
Carol Turchick
Carol Turchick Director Ohio Northern University
Dave Mammoliti
Dave Mammoliti Director, Executive Programs McMaster University
3:15 pm
3:15 pm-3:30 pm Ballroom Lobby Break
3:30 pm Concurrent sessions
3:30 pm-4:45 pm

Creating a Custom Program Masterpiece Requires an Incredibly Integrative Program Design and Deliberate Delivery Co-Created by Business Development, the Prospective Client, and your Lead Faculty.

Customer centricity is at the heart of custom program creation and business development. When you can position yourself as a trusted advisor and co-create the program with your prospective client you are more likely to close the deal than simply proposing a program. You can put yourself in this position by listening carefully to what the prospective client is trying to achieve in their business and with the program, who the audience is and what they need, how they would like to measure success, and finally incorporating the right learning elements and experiences that will generate the results they want.

Ideally, you have involved your lead faculty in this discovery process so they can implement a successful program. Now, ensuring a powerful learning experience requires intentional design and alignment. Ultimately, recruiting, training, and evaluating other faculty to a set of expectations and standards ensures a better learner experience. Whether it’s the setting and environment, the instructional design, or the delivery of content, there are critical considerations for program architects. This session will provide attendees with a space to explore several dimensions of each component, and ultimately, participants will help co-create a checklist of design elements to ensure success.

• A Checklist of Items to consider at each step of the process of creating a custom program masterpiece.
• Key elements that need to be integrated into a program for the highest level of effectiveness.
• Critical design, development and delivery elements for getting the best outcomes.
• Recruit and evaluate faculty better when they understand the expectations and deliverables.

Faculty Custom Programs and Business Development Teaching Methods and Pedagogy
Luigi Pecoraro
Luigi Pecoraro Executive Director of Executive Education University of Arizona
Scott Allen
Scott Allen Instructor and Former Professor of Management John Carroll University
3:30 pm-4:45 pm

Running a small center (typically those with fewer than five FTEs) comes with its own set of unique challenges, from juggling multiple roles to maximizing impact with limited resources. Join us for a town hall-style interactive session designed specifically to address the unique issues our small centers face.

Discover actionable strategies to enhance your center’s effectiveness, foster innovation, and leverage your university's distinct strengths. Connect with peers facing similar challenges, share insights, and discover new methods to ensure your center not only survives but thrives.

Strategy and Management of Centers Marketing and Information Systems Staff Development
Sarah Andrews
Sarah Andrews Executive Director, Vistex Institute for Executive Education Lehigh University
3:30 pm-4:45 pm

Fundamentals of People Analytics

People analytics are becoming an influential element of many corporate L&D systems (I've seen more opening for L&D leaders with IO psych backgrounds then ever before), and our industry is expected to have an influence on these processes. The session will introduce fundamental People Analytics practices to CMED members, how these practices contribute to L&D processes, and the new opportunities this offers schools.

- IO Psych basic tools (assessments and statistics overview)
- Discussion of how analytic processes offer new opportunities for schools, and new faculty resources to leverage
- New L&D practices leveraging analytics, delivered by a client
- Full description of an end-to-end analytics-to-programming example

Faculty Custom Programs and Business Development Teaching Methods and Pedagogy
Dan McGurrin
Dan McGurrin Chief Science Officer Horizon Performance
3:30 pm-4:45 pm

We will discuss registration system issues including flow design and integration that drive our financials in our centers. Is bigger better with all the bells and whistles or are there add-ons to basic systems that focus on recruiting, lead nurturing, and scoring leads? This quagmire is rarely understood and can be a slow burn over 10 years without ever being changed.

Is there hope, how can we make it favorable with the entire university i.e. Banner, salesforce, elevate or name anything that stores or shares data? We have an in-depth discussion with centers who have made a switch and are looking to do more with less.

Business Operations
Carol Turchick
Carol Turchick Director Ohio Northern University
5:30 pm
5:30 pm-7:00 pm Lobby Manager's Reception
6:00 pm
6:00 pm-8:00 pm Local Restaurants Dinner on Your Own with Board Members
November 21, 2024
7:00 am
7:00 am-8:15 am Tatum's Lounge (on-site) Full Breakfast
8:30 am Keynote
8:30 am-9:15 am

Explore the art of possible with Google Cloud AI Customer Engineer.

The Generative AI Landscape: Understanding the different types of generative AI models (e.g., text, image, video, audio) and their capabilities.

Industry Impact: Examining current and future use cases in education like content creation, marketing, teaching and learning.

Opportunities and Threats: Analyzing the potential benefits of generative AI, including increased efficiency, creative innovation, and improved customer experiences, while also addressing the potential risks such as bias, hallucinations and data privacy concerns.

Leveraging Generative AI: Examining the impact of adopting or ignoring generative AI and the competitive advantage it can bring.

Implementation Strategies: Providing a roadmap for center leadership/faculty members to integrate generative AI into their operations, outlining key considerations like data acquisition, model selection, and responsible AI practices.

Security Considerations: Highlighting crucial security measures to mitigate risks associated with generative AI, including data protection, bias detection, and responsible use guidelines.

Business Operations Strategy and Management of Centers Leadership Custom Programs and Business Development Teaching Methods and Pedagogy
Rihana Msadek
Rihana Msadek Generative AI Specialist and Reseach Engineer Google
9:15 am
9:15 am-9:30 am Ballroom Lobby Break
9:30 am Plenary
9:30 am-12:10 pm

Explore new possibilities offered by AI in three areas: Operations and Analytics, Teaching and Learning, and Sales and Marketing. We will split in three groups and facilitators will move between groups so each group will have an exposure to each area. Facilitators will create a summary of discussions to share with the audience.

Operations and Analytics
- Productivity
- Personal Assistance
- Customer Support
- Meeting Assistant
- Notes Taking
- Spreadsheet Analysis
- Repetitive task management

Teaching and Learning
- Content Writing
- Learning Aid Generation
- Video/Audio Editing
- Art and Image Generation
- Video & Animation
- Video/Audio Transcribing
- Storyboard Development
- Storytelling
- Translation

Sales and Marketing
- Search Engine Optimization
- Advertising Management
- Lead Generation and Analytics
- Social Media Management
- Opportunity Research
- Communication Management

Business Operations Programs Strategy and Management of Centers Marketing and Information Systems Custom Programs and Business Development Teaching Methods and Pedagogy Staff Development
Rihana Msadek
Rihana Msadek Generative AI Specialist and Reseach Engineer Google
12:00 pm
12:00 pm-2:00 pm Ballroom Lunch
2:00 pm Concurrent sessions
2:00 pm-3:15 pm

This sessions provides an understanding around the latest research around organisational learning that can be leveraged to better understand and develop executive learning interventions.

Unlike traditional university departments, executive education centres tend to view themselves as more aligned to practice than theory. The customers that we work with too are practitioners themselves. In the midst of this, there is a whole body of organisational learning research that often goes unleveraged.

As management and executive development experts, while individual learning is at the heart of what we do, we hope that this learning percolates from the team to the wider organisation – resulting in organisation-level learning and subsequent achievement of organisational purpose.

This sessions aims to provide a summary of the contemporary theories around organisational learning and insights around how these can be leveraged to better inform products and solutions.

- Understanding of how research around learning has evolved over the years.
- Insights around how organisational learning occurs as per empirical research.
- Deeper appreciation around how executive education practice links to organisational learning theory.

Programs Custom Programs and Business Development Teaching Methods and Pedagogy
Tone Thomas Vaduthala
Tone Thomas Vaduthala Senior Director of Executive Programmes Leeds University
2:00 pm-3:15 pm

This session will focus on the "New Boss" in town an dhow to "manage up" in a positive and engaging way.

You will learn from others about the "New Sherriff in town concept"

The panel at this session will ask questions and answer questions regarding "good practices" and "failed practices"

Strategy and Management of Centers Leadership
Dan McGurrin
Dan McGurrin Chief Science Officer Horizon Performance
2:00 pm-3:15 pm

This session is for new centers without a Women's Leadership program and those schools who need to energize their current offerings and dial into a more focused group of attendees.

This program has been offered in a face-to-face environment and virtually . Learn from others the secrets and best practices.

You will gain "Hands On" knowledge to increase attendance, new marketing techniques, and how to serve a cohort of people for years to come.

Programs Leadership Custom Programs and Business Development Teaching Methods and Pedagogy
Paige Pavlik
Paige Pavlik Associate Director, Corporate Training and Talent Development Florida Atlantic University
Cheryl Bates
Cheryl Bates Director of Open Enrollment, Executive Education University of Texas at Austin
Nicholas Hamilton-Archer
Nicholas Hamilton-Archer Chief Executive Officer University of Michigan
2:00 pm-3:15 pm

Join us as we discuss how Exec Ed teams, such as those at Vanderbilt Executive Education and the Daniels College of Business at the University of Denver are successfully adding blended program modalities to maximize flexibility and effectiveness, while also keeping administrative burden manageable.

Meeting a full range of client educational needs often means offering blended learning modalities. Successfully navigating the transition to blended or fully online programs can be filled with trial and error. Often these initial offerings result in more cumbersome and confusing procedures and steps for learners, faculty, and administrative staff. Better to learn from those who have already been through that trial and error.
Join us as we bring in to the conversation Vanderbilt Executive Education and the Daniels College of Business and they share how they have navigated this transition, expanded their reach, and minimized the burdens. As we explore their approach, we will describe how practical learning platform functionality, such as analytics or automated nudges can be used to enhance the learning impact, and allow faculty and staff to focus on their highest-value activities.

- Practices to transform in-person offerings into balanced blended programs, and identify common pitfalls with traditional approaches to blended learning for professional audiences
- An understanding of how utilizing the right learning platform can enable your vision for your blended programs
- Insights into how automation can reduce administrative burden and enable new levels of scale, while still keeping a personalized touch
- A sneak peak into industry trends regarding automation, analytics, and AI and how they can positively impact your programs

Business Operations Custom Programs and Business Development Teaching Methods and Pedagogy
Meg Tobin
Meg Tobin Senior Account Executive NovoEd
Rhys Goulbourn
Rhys Goulbourn Solutions Consultant NovoEd
3:15 pm
3:15 pm-3:30 pm Ballroom Lobby Break
3:30 pm Concurrent sessions
3:30 pm-4:45 pm

Overview and discussion of assessment tools that Executive and Continuing Education programs can utilize in their leadership development efforts to build high-quality assessment-based feedback for their students.

Not all assessments are created equal. Through lively discussion, this interactive session will help participants understand various assessment tools used in graduate-level leadership development programs. We will discuss the pros/cons and appropriate use of multiple assessment tools (personality, strengths, 360, and more) so that educators can design meaningful needs assessment activities that support leader development at all levels of leadership. Furthermore, we will talk about how to help students distill insights from their feedback to impact both their professional and personal growth. The session will involve people sharing best practices on the assessments and leadership development efforts that have worked for them.

◦ Compare and contrast perspectives on the value of utilizing assessment-based leadership development tools.
◦ Acquire knowledge of multiple assessment tools that educators can effectively use in leadership development programs.
◦ Discuss ideas on appropriate assessment evaluations to incorporate for various levels of student (early to late career) in myriad executive education programs (custom, degree, non-degree).
◦ Develop strategies for educators to utilize that help students maximize feedback results that portray the student in positive, negative, and unexpected lights.

Programs Leadership Teaching Methods and Pedagogy
Nancy Scott
Nancy Scott Leadership Development Programs Director University of Tennessee
3:30 pm-4:45 pm

This concurrent session is an add on to the Plenary Session that Thomas Norman will be doing .

There will be a deep dive into the plenary topic and discussion will involve q and A from the audience.

1. Going forward ideas
2. Strategies at your campus
3. Who to contact in your state or province

Business Operations Strategy and Management of Centers Marketing and Information Systems Custom Programs and Business Development
Thomas Norman
Thomas Norman President Caribbean Blue Consulting
3:30 pm-4:45 pm

Hear and share stories about lost opportunities that have come back for your center. Learn principles of key account management skills in order to make this happen.

We've all had client relationships that went south for one reason or another. The situation is often out of our control, yet the impact can be devastating. Hear one such powerful story from a client engagement for IPEx, and learn some of the essential account management techniques that made it happen.

Attendees will:
1. Learn to appreciate the variables that are outside of our control
2. Discern when to push forward and when to pull back when a situation is changing
3. Identify fundamental account management principles to implement, but especially when an opportunity has been lost
4. Recognize the value of relationship selling as the element that can establish, grow, maintain, and resurrect client opportunities

Strategy and Management of Centers Custom Programs and Business Development
Daniel Rundhaug
Daniel Rundhaug Executive Director, IPEx Davenport University
3:30 pm-4:45 pm

This session will be a case study of our work with Southern CT State University's Office of Workforce and Lifelong Learning, to explore how the use of digital credentials has boosted enrollment in their continuing and executive education programs.

Lifelong learning is the ongoing and self-motivated pursuit of knowledge for personal or professional development and is increasingly recognized as essential in today's dynamic world. In fact, according to a study by Deloitte, as of 2023, three-quarters of employers worldwide indicated having difficulty locating qualified workers, while at the same time, 46% of Americans see themselves as underemployed, holding jobs that they feel do not fully utilize their education or expertise. The cause of these shifts is a nearly 25% transformation in job skill requirements in the past decade. Projections suggest that by 2027, this shift is anticipated to reach almost 50%, highlighting the dynamic nature of the job market and the continual evolution of skill sets demanded by various industries.

Southern Connecticut State University's (SCSU) Office of Workforce and Lifelong Learning, working with Credly by Pearson, have created a variety of programs that feature use of micro-credentials and digital badges - from credit-level undergraduate and graduate certificate programs, to non-credit and workforce training, to a variety of free and low-cost professional development opportunities, to customizable workforce programs in partnership with local businesses.

This session will provide information on why the partnership was created, how we designed the credentialing programs, how we partnered with the business community to drive awareness, and talk about several successful outcomes from our efforts. Featured speakers will be Jay Williams, Senior Manager as well as a senior member from the SCSU program.

We hope to raise awareness for the connection between the use of digital credentials and workforce skill development to audience members who may or may not currently be tapping into this for their continuing and executive education programs.

Representing your skills with a digital badge gives learners a way to share their abilities online in a way that is simple, trusted and can be easily verified in real time. Badges provide employers and peers concrete evidence of what learners had to do to earn their credential and what learners are now capable of.

Programs Strategy and Management of Centers Custom Programs and Business Development
Jay Williams
Jay Williams Senior Manager Credly by Pearson
5:30 pm
5:30 pm-7:00 pm Lobby Manager's Reception
6:00 pm
6:00 pm-7:00 pm Lobby Swag Swap
7:00 pm
7:00 pm-8:30 pm Ballroom Group Dinner
8:30 pm
8:30 pm-9:30 pm Ballroom Name That Tune
November 22, 2024
7:00 am
7:00 am-8:15 am Tatum's Lounge (on-site) Full Breakfast
8:30 am Plenary
8:30 am-9:30 am

A session for all colleagues who manage people , operations, open-enrollment, sales, custom sales. This plenary session will highlight the efforts of schools who want to broaden their reach within your center. Some centers have planned for growth in these areas and are insanely successful but did not expand to other areas where they may be lacking. This is a chance to "share your good things" and also how that happened in a plain matter of fact environment.

Panel Members will share their successes and as the audience collects their thoughts and proceed with an open dialogue that will bring ut the underpinnings of their success. This fast pace delivery of successes will yield both aspirational questions and also thoughts about how it can happen at your center. This session will serve as a launch pad towards growth in your center.

Business Operations Programs Faculty Strategy and Management of Centers Marketing and Information Systems Leadership Custom Programs and Business Development Teaching Methods and Pedagogy Staff Development
Kris Risi
Kris Risi Assistant Dean, Executive Education Carnegie-Mellon University
Paul Slaggert
Paul Slaggert Director Indiana University
Dave Mammoliti
Dave Mammoliti Director, Executive Programs McMaster University
Tone Thomas Vaduthala
Tone Thomas Vaduthala Senior Director of Executive Programmes Leeds University
9:45 am Concurrent sessions
9:45 am-11:00 am

We all offer leadership programs - but what sets yours apart? Does your city boast a rich cultural history, thrive as a growing tech hub, or provide distinctive geographical and business advantages that can uniquely elevate your professional development program?

In our interactive session, we will share our experience doing just that. We'll explore how local landmarks and venues can teach decision-making, strategy, and team-building while providing insights into leadership, resilience, and adaptability in today's professional world. You'll leave the session with a plan for leveraging your location's unique attributes to build memorable educational experiences that clients and participants will remember forever.

Programs Strategy and Management of Centers Teaching Methods and Pedagogy
Cheryl Bates
Cheryl Bates Director of Open Enrollment, Executive Education University of Texas at Austin
Sarah Andrews
Sarah Andrews Executive Director, Vistex Institute for Executive Education Lehigh University
9:45 am-11:00 am

All the technology out there can be mystifying, learn to figure out what works for your center from Nick Hamilton

Being Tech Forward is a mindset that needs to be nourished by everyone on your team.

You can expect to hear and digest four idea that will help you integrate Tech forward thinking in your depratment

Business Operations Leadership Staff Development
Nicholas Hamilton-Archer
Nicholas Hamilton-Archer Chief Executive Officer University of Michigan
Rick Hefner
Rick Hefner Executive Director, Center for Technology & Management Education California Institute of Technology
9:45 am-11:00 am

What if you could implement one thing that would transform your life and your business? That one thing is happiness, and there is a boatload of science that supports it. 1.) Happiness skyrockets sales, productivity, and engagement 2.) Happiness rewires your brain so you see things clearly 3.) There are implementable strategies taught by Harvard and Yale Universities that will be discussed for the audience to take home

What if you could implement one thing that would transform your life and your business? That one thing is happiness, and there is a boatload of science that supports it. 1.) Happiness skyrockets sales, productivity, and engagement 2.) Happiness rewires your brain so you see things clearly 3.) There are implementable strategies taught by Harvard and Yale Universities that will be discussed for the audience to take home
1) How happiness can change everything in your business and your life
2.)Learn The Misconceptions About Happiness That Keep You From Achieving It
3.) Learn The "Take Home" Implementation Strategies

1) How happiness can change everything in your business and your life
2.)Learn The Misconceptions About Happiness That Keep You From Achieving It
3.) Learn The "Take Home" Implementation Strategies

Strategy and Management of Centers
Allen Lycka
Allen Lycka Professor University of Alberta
9:45 am-11:00 am

Third Factor is an interdisciplinary leadership development firm that helps people perform, collaborate, and lead under pressure. Drawing on our extensive work with elite performers in sport, business, the public sector, and academia, we translate the best thinking on performance and leadership into highly practical tools that can be learned, mastered, and applied by anyone.

Third Factor sits at the intersection of business, academia, and elite sport – fields where there is both a high degree of pressure and the need to perform at high levels. We identify insights and best practices that apply across these contexts to lead effectively and achieve high performance. Our programs are organized around three practices:
(1) Coaching & Leadership – catalyze performance and growth in others
(2) Self-awareness & Resilience – be self-aware and self-managed under pressure
(3) Collaboration – unlock collaboration within and across diverse teams
Roughly 80% of our work is with corporate organizations that have more than 500 employees, and roughly 30% of our work is with Fortune 500 companies. We have delivered training to over 30,000 business leaders across hundreds of organizations, including multiple Fortune 100 companies. Some of the largest industry segments we serve include financial institutions, energy and utilities, healthcare, and manufacturing.
In addition to our corporate work, we are partnered with two of North America’s leading business schools (University of North Carolina at Chapel Hill in the United States, and Queen’s University in Canada) to deliver both Executive Education programs and MBA content.
Finally, we have supported over 100 athletes to Olympic podiums over the past 30 years. Our team includes multiple faculty members with graduate degrees in Sport Psychology, and we have worked directly with multiple medal-winning coaches and athletes.

• In our work with teams, we start with the assumption that organizations have done a good job selecting for expertise, and we focus on building the ‘I’ and ‘We’: helping each team member get the best out of themselves, and the best out of the team.
• Along with their expertise, each person also brings themselves to the team: their personality, their strengths, and their vulnerabilities. The biggest myth in team building is the cliché, “there is no ‘I’ in team.” Each team is a collection of ‘I’s, as can readily be seen when one member of a high-functioning team leaves and is replaced by someone with a different disposition: the entire team dynamic changes.
• In the ‘I’ of team, we draw on a variety of frameworks, including the Johari Window for exploring blind spots, Nideffer’s attentional model for understanding personal performance under pressure, and the Inside Edge model for personal resilience.
• Each person also contributes to the 'We’ of the team – that is, the collective team culture, through the way in which they interact with other team members.
• In the ‘We’ of team, we use an Agile framework to iterate solutions that address potential areas of team conflict, our Unlocking Collaboration framework that centers on building mindsets of curiosity and generosity, and our 3x4 Coaching framework for providing competent, relevant feedback and building coach-like relationships rooted in high expectations and mutual respect.

Programs Leadership Custom Programs and Business Development
Christopher Gentile
Christopher Gentile Director, Strategic Partnerships & Accounts Third Factor
Dane Jensen
Dane Jensen Chief Executive Officer Third Factor
11:00 am
11:00 am-11:15 am Ballroom Lobby Break
11:15 am Plenary
11:15 am-12:30 pm

Have you ever wanted to know what your customers think? In a panel like no other get your questions answered and learn new insights from L&D professionals in a corporate setting who were once leaders of university-based executive development centers and former CMED board members.

In this session panelists will discuss the following questions:
- What would prompt an internal corporate L&D function to look outside their own department for partnerships?
- What’s Exec Ed’s value proposition from a corporate perspective?
- What is an ideal learning partner?
- What skills are needed in the corporate world?
- Corporate education trends and drivers.
- Roundtable discussion among program directors and corporate learning leaders.

Programs Strategy and Management of Centers Leadership Custom Programs and Business Development Teaching Methods and Pedagogy
Robin Kistler
Robin Kistler Executive Talent Program Director Elevance Health
Martina Bison-Huckaby
Martina Bison-Huckaby Manager, Physician Learning and Development UPMC
Tom Willet
Tom Willet Training Manager Kawasaki Rail Car
12:30 pm
12:30 pm-1:00 pm Ballroom Conference Closing